Terms and Conditions

Operating as UMAMI DIGITAL SOLUTIONS LTD, a registered British company located at Studio 28, Stewkley House, Wadsworth Road, Perivale, Greenford, UB6 7JD, England (Registration number: 12521721), we provide our services through the website https://uptrip.co.

Our platform offers a subscription (the "Service") giving unlimited access to our Automated Check-In service free of charge, discounted member rates on airport services (Fast Track, Meet & Greet, Business Lounge, Activities), and access to a catalog of eBooks containing destination guides, cost-saving strategies, and travel resources. Airport services other than Automated Check-In are booked and paid for individually, as described in Article 4.1. The purpose of the following terms is to outline how you, as a Client, can utilize the Service in accordance with applicable laws and regulations ("Terms").

Please note that our Terms may be subject to occasional adjustments and additions to adapt to changing circumstances. The new Terms apply to bookings and subscriptions made after their publication on the Site, with the effective date indicated above. Bookings already paid and subscriptions already in progress remain governed by the version of the Terms accepted at the time of the order.

1. Registration

1.1 Upon accepting our trial offer, you will be automatically registered for our Service. Your login credentials, including your email address (which will serve as your username) and a system-generated password, will be sent to you via email for your convenience.

1.2 As a Client, you are responsible for ensuring the accuracy of the email address provided during registration. It is essential that the provided email address is current and valid. By using our Service, you confirm that you are of legal age and eligible to use our Service in your country of residence.

1.3 Your subscription contract is concluded and becomes effective on the day of purchase, as described in Article 2 below ("Contract"). Your login credentials are then sent to you by email. You can download your Contract at any time by requesting it via email.

1.4 It is your responsibility as a Client to keep your login credentials, including the provided password, confidential and to report any unauthorized use. Transmitting your access to third parties without our prior consent is strictly prohibited.

2. Payment

2.1 The cost of using the Service is as follows: when purchasing a personalized travel service on our Site, clients must expressly accept the subscription to the Service at checkout, as a condition of that purchase. The subscription starts with a 24-hour trial of the Service free of charge from that moment. After these initial 24 hours, unless terminated within that timeframe, the subscription automatically continues on a monthly basis for a monthly fee of 39.9 €. Unless canceled, this subscription is automatically renewed on a month-to-month basis, and the designated card is automatically charged. When the purchase is an Automated Check-In, a one-off fee of 0.5 € is charged for that first check-in; all following Automated Check-Ins are included in the subscription free of charge, as described in Article 2.4.

2.2 The listed prices include all applicable taxes.

2.3 Payments are processed through our Site in euros via credit cards (Visa, MasterCard). The Site is equipped with an online payment security system that allows you to encrypt the transmission of your banking information. We use an external payment processor as part of our payment process, and we do not store your card details. For more details on how we process your personal data, we encourage you to review our privacy policy.

2.4 Automated Check-In is included in the subscription, free of charge and without limit, and is available exclusively to Clients holding an active subscription, with the sole exception of the one-off fee for a first check-in described in Article 2.1. Each other service offered through the platform, including but not limited to Fast Track, Business Lounge, Meet & Greet and Activities, is billed separately and is not included in the subscription fee; Clients holding an active subscription benefit from discounted member rates on these services. Fees for each individual service, at the member rate or the standard rate, will be clearly displayed before booking.

3. Returns and Refunds Policy

3.1 Customers have a legal right to withdraw from their subscription within 14 (fourteen) days without providing any reason. The withdrawal period starts from the day of the conclusion of the contract, i.e. the day of purchase. To exercise this right, you must inform us of your decision by an unequivocal statement sent by email to contact@uptrip.co or by post to UMAMI DIGITAL SOLUTIONS LTD, Studio 28, Stewkley House, Wadsworth Road, Perivale, Greenford UB6 7JD, England. You may use the model withdrawal form available at https://uptrip.co/withdrawal, but it is not obligatory. Cancelling your subscription with the "Unsubscribe" link described in Article 5.1 is not a withdrawal: it ends your subscription immediately but does not give rise to a refund.

3.2 Subscription: If you withdraw from your subscription within the 14-day period, we will reimburse all subscription fees you paid. The 24-hour trial is free of charge.

3.3 Airport services (Fast Track, Meet & Greet, Business Lounge, Automated Check-In): at checkout, you expressly request that your booking be processed immediately so that the service is provided on the date you selected. You may withdraw until the service has been fully provided; in that case, we reimburse the amount paid, minus an amount proportional to what has been provided until you informed us of your withdrawal. Once the service has been fully provided, you can no longer withdraw. An Automated Check-In is fully provided once the check-in has been performed.

3.4 Activities: leisure activities to be provided on a specific date or within a specific period are not subject to the right of withdrawal (Article L221-28 12° of the French Consumer Code). The cancellation conditions displayed for each activity before booking apply.

3.5 eBooks: when purchasing an eBook, you request immediate access to it and expressly waive your right of withdrawal at checkout. You can no longer withdraw once the eBook has been made available to you (Article L221-28 13° of the French Consumer Code).

3.6 Refunds: refunds due under this Article 3 or Article 4.2 are made without undue delay and at the latest within 14 (fourteen) days after we receive your withdrawal request, using the card you used for the payment, at no cost to you.

3.7 After the 14-day withdrawal period, you can still cancel your subscription at any time as described in Article 5.1. The cancellation then takes effect immediately: no further payment will be taken, and the month already started is not refunded.

4. Service Operation

4.1 Once your subscription agreement is finalized you will gain unlimited access to our Automated Check-In service, free of charge, for as long as your subscription remains active. Automated Check-In is not available to customers without an active subscription. Fast Track, Meet & Greet, Business Lounge and Activities booking are separate services: they are booked and paid for individually via the Site. Booking a service on the Site includes the subscription, as described in Article 2.1, and the service is charged at the discounted member rate. Clients whose subscription has ended can still book these services from their account at the standard rate. Your subscription also gives you access to our full eBook Catalog containing destination guides, cost-saving strategies, travel planning resources, and exclusive content delivered monthly to your account. Airport services and activities are sold by UMAMI DIGITAL SOLUTIONS LTD, which is your sole contracting party, and are performed on site by our service partners acting as subcontractors. UMAMI DIGITAL SOLUTIONS LTD remains responsible to you for the proper performance of the services booked, in accordance with applicable law.

4.2 If a booked service cannot be provided by our partners for any reason, we will inform you and the amount paid for that service will be automatically refunded.

4.3 It is prohibited to:

• Employ the Site unlawfully or in violation of the current Terms.
• Engage in the sale, replication, rental, lending, distribution, transfer, or sublicensing of any or all of the content available on the Site, our Service, or use our Service for commercial purposes.
• Attempt unauthorized access to our systems or those of our subcontractors, or partake in activities that could disrupt, degrade quality, or interfere with the performance or functionality of the Site and our Service.
• Employ the Site for abusive purposes by introducing viruses or any other malicious programs intentionally.
• Use our Service for spamming or any form of harassment.

5. Termination

5.1 Termination Initiated by the Client: You have the option to unsubscribe and cancel your Contract at any time by simply clicking the "Unsubscribe" link located at https://uptrip.co/unsubscribe in the website menu at either the top or bottom of the page, or from your account. The cancellation takes effect immediately, whether it is requested during the Trial Period or afterwards, and no further payment will be taken. A confirmation of the cancellation is sent to you by email. Once your subscription has ended, you will no longer benefit from free Automated Check-In, discounted member rates or the eBook catalog; you can still book the other services offered on the Site at the standard rate. With the exception of the withdrawal right described in Article 3 and of your rights under Article 7, subscription fees already paid are not refunded.

5.2 Termination Initiated by UMAMI DIGITAL SOLUTIONS LTD: We also retain the right to end your Contract with one month's notice. We will inform you of this through an email sent to the address you provided during your registration. In the case of a breach of these Conditions, particularly as outlined in article 4.3, we have the right to suspend your account for as long as necessary to carry out verifications, and if required, to terminate your Contract immediately. Whether it's a suspension or termination, you will be notified via an advance notice sent to the same email address.

5.3 Termination carried out as per this article does not entitle you to a refund. To obtain a refund of your subscription fees within the 14-day withdrawal period, you must exercise your right of withdrawal as described in Article 3.

6. Intellectual Property

6.1 UMAMI DIGITAL SOLUTIONS LTD holds all intellectual property rights related to https://uptrip.co and its content, including any associated know-how.

6.2 Upon the conclusion of the Contract, we grant you a non-exclusive, non-transferable right to access and use the services.

7. Liability and Guarantee

7.1 UMAMI DIGITAL SOLUTIONS LTD is not liable for indirect, consequential, or special losses, or for matters outside its reasonable control, arising from the execution of the Contract. Nothing in these Terms excludes or limits UMAMI DIGITAL SOLUTIONS LTD's liability for death or personal injury caused by negligence, for fraud, or for failing to perform the Service with reasonable care and skill, to the extent such liability cannot lawfully be excluded under the Consumer Rights Act 2015 or under the mandatory consumer protection law of your country of residence.

7.2 Regardless of article 7.1, UMAMI DIGITAL SOLUTIONS LTD will make reasonable efforts to maintain the availability of https://uptrip.co 24/7. The Site may be temporarily unavailable for maintenance or technical reasons; this does not affect your statutory rights, including your right to a refund of any paid service that cannot be provided.

7.3 https://uptrip.co may contain links to other sites not managed or controlled by UMAMI DIGITAL SOLUTIONS LTD, and as such, we cannot be held responsible for their functionality or content.

7.4 Limitation of Liability:The Service provides Automated Check-In, member rates and eBook content to assist the Client. While we make every effort to ensure the accuracy, completeness, and reliability of the Service, we do not guarantee any specific outcome or result from its use. The User is solely responsible for verifying any information and for decisions made based on the Service. Subject always to Article 7.1, the Company shall not be liable for any indirect damages arising from use of the Service. Nothing in these Terms excludes or limits your right to compensation for any loss resulting from a failure by the Company to perform its obligations.

7.5 Legal Guarantee of Conformity: The eBooks and the digital features of the Service (online account, Automated Check-In, eBook catalog) are covered by the legal guarantee of conformity for digital content and digital services provided for in Articles L224-25-12 to L224-25-26 of the French Consumer Code, and by the equivalent mandatory rules of your country of residence. Under this guarantee:

• UMAMI DIGITAL SOLUTIONS LTD is liable for any lack of conformity which becomes apparent within two years of supply for a one-off supply (such as an eBook purchased individually), and during the whole period of supply for a continuous supply (such as the subscription);
• a lack of conformity which becomes apparent within one year of a one-off supply, or during the period of a continuous supply, is presumed to have existed at the time of supply, unless we prove otherwise;
• you are entitled to have the digital content or service brought into conformity free of charge, within a reasonable time and without major inconvenience;
• if bringing into conformity is impossible, disproportionate, not carried out within a reasonable time, or if the lack of conformity persists, you are entitled to a proportionate price reduction or, where the lack of conformity is not minor, to terminate the contract and obtain a refund of the sums paid.

To use the legal guarantee of conformity, contact us at contact@uptrip.co. For airport services and activities, you also benefit from your statutory rights in the event of non-performance or improper performance of the service.

8. Miscellaneous

8.1 Force Majeure: Both parties agree that in cases where execution of the Contract becomes impossible due to a force majeure event, neither party can be held responsible for the non-performance, shortcomings, or delays in fulfilling their obligations. The Contract execution and associated obligations, including payment, will be suspended for the duration of the force majeure event. Each party maintains the right to exercise the termination option as outlined in article 5.

8.2 Null and Void: If any provision of these Conditions is declared null and void, it will not affect the validity of the remaining Conditions. The null clause will be replaced and interpreted in a manner that ensures its validity, as closely as possible to the spirit of the nullified clause.

8.3 Communication: All communication should be directed to UMAMI DIGITAL SOLUTIONS LTD at:
Email address: contact@uptrip.co
Mailing address: UMAMI DIGITAL SOLUTIONS LTD, Studio 28, Stewkley House, Wadsworth Road, Perivale, Greenford UB6 7JD, England
Registered number: 12521721
VAT Registration Number: GB346095685
Phone:

8.4 Consumer Mediation: In accordance with the Consumer Code provisions relating to the consumer dispute mediation process, after contacting us and if the response provided does not satisfy you, you may use a consumer mediation procedure free of charge through:

CM2C
49 rue de Ponthieu
75008 PARIS
Tel: 01 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net

8.5 Applicable Law and Competent Court: The validity and enforcement of these Conditions and the Contract are subject to English law, without depriving the Client of the protection afforded by the mandatory provisions of the law of the country of their habitual residence. If UMAMI DIGITAL SOLUTIONS LTD brings a claim against the Client, it will do so in the courts of the Client's domicile. If the Client brings a claim against UMAMI DIGITAL SOLUTIONS LTD, the Client may choose to do so either in the courts of their own domicile or in the courts of England. Nothing in this Article removes any right the Client has under applicable consumer protection law to bring or defend proceedings in their own domicile courts.