Terms and Conditions

Operating as UMAMI DIGITAL SOLUTIONS LTD, a registered British company located at Studio 28, Stewkley House, Wadsworth Road, Perivale, Greenford, UB6 7JD, England (Registration number: 12521721), we provide our services through the website https://uptrip.co.

Our platform offers access to a catalog of eBooks containing destination guides, cost-saving strategies, and travel resources, along with personalized travel services ("Service"). The purpose of the following terms is to outline how you, as a Client, can utilize the Service in accordance with applicable laws and regulations ("Terms").

Please note that our Terms may be subject to occasional adjustments and additions to adapt to changing circumstances. In such cases, we will notify you by email one month before these updates take effect. Your continued use of our Service after receiving this notification, as well as your failure to terminate your subscription at the end of the month, signifies your agreement with the most recent version of these Terms. This version of our Terms is dated 08.02.2022.

1. Registration

1.1 Upon accepting our trial offer, you will be automatically registered for our Service. Your login credentials, including your email address (which will serve as your username) and a system-generated password, will be sent to you via email for your convenience.

1.2 As a Client, you are responsible for ensuring the accuracy of the email address provided during registration. It is essential that the provided email address is current and valid. By using our Service, you confirm that you are of legal age and eligible to use our Service in your country of residence. We want to emphasize that we retain the right to take legal action against you, including criminal prosecution, in cases of identity theft.

1.3 Your subscription contract becomes effective upon your receipt of the registration email with login credentials, as described in Article 2 below ("Contract"). You can download your Contract at any time by requesting it via email.

1.4 It is your responsibility as a Client to keep your login credentials, including the provided password, confidential and to report any unauthorized use. Transmitting your access to third parties without our prior consent is strictly prohibited.

1.5 Access to our Service is restricted to individuals who use it for personal purposes. Use for professional purposes is prohibited and will result in immediate termination of your subscription and, consequently, the ability to access and use our Service, with no prior notice and no refunds.

2. Payment

2.1 The cost of using the Service is as follows: During the first 24 hours from your registration, clients have the option to test our Service for a fee of 0.5 €, or receive a trial free of charge if purchasing any personalized travel service. After these initial 24 hours, unless terminated within that timeframe, a subscription is automatically initiated on a monthly basis for a monthly fee of 39.9 €. Unless canceled, this subscription is automatically renewed on a month-to-month basis, and the designated card is automatically charged.

2.2 The listed prices include all applicable taxes.

2.3 Payments are processed through our Site in euros via credit cards (Visa, MasterCard, American Express). The Site is equipped with an online payment security system that allows you to encrypt the transmission of your banking information. We use an external payment provider, Stripe, as part of our payment process, and we do not retain any information related to your personal details and credit cards. For more details on this matter, we encourage you to review our privacy policy.

3. Returns and Refunds Policy

3.1 You can initiate this withdrawal request by sending us an email. To be eligible, customers must contact us and provide a valid reason for the refund request.

3.2 Once you request a refund, we will reimburse the amount you paid within 5 (five) to 10 (ten) days after we receive your refund request. The refund will be credited to the card you used for the Service payment. It's important to note that this refund right is contingent upon not using our Service after the Trial Period. If you use our Service beyond the Trial Period, please understand that no refund will be issued for the current month, and in such a scenario, your withdrawal request will be treated as a termination notice effective at the end of the respective month.

4. Service Operation

4.1 Once your subscription agreement is finalized, you can access to a catalog of ebooks offering guides on destinations, cost-saving strategies, and resources to support your travels. Additionally, you will have access to a package of services, not just limited to the list described on our website; Airport Fast Track booking service; Automated flight Check-In issuing service; Activities Booking services; General admin support for your travel arrangements. Our services may be operated, fulfilled, or billed by another website, company, platform, or entity under a different legal name or trade name. By proceeding with your subscription and use of the services, you expressly acknowledge and agree that such entities are duly authorized to provide the same or equivalent services on our behalf. Any variation in the operating or billing entity shall not affect the validity, scope, continuity, or quality of the services provided.

4.2 Please note that we cannot guarantee that additional booking service providers will accept, approve, or fulfill your request. In the event that a request is declined or cannot be processed for any reason, the amount paid for the booked service will be automatically refunded.

4.3 It is prohibited to:

• Employ the Site unlawfully or in violation of the current Terms.
• Engage in the sale, replication, rental, lending, distribution, transfer, or sublicensing of any or all of the content available on the Site, our Service, or use our Service for commercial purposes.
• Attempt unauthorized access to our systems or those of our subcontractors, or partake in activities that could disrupt, degrade quality, or interfere with the performance or functionality of the Site and our Service.
• Employ the Site for abusive purposes by introducing viruses or any other malicious programs intentionally.
• Use our Service for spamming or any form of harassment.
• Disparage our activities or engage in any conduct that could harm our reputation, whether through our Service or elsewhere (e.g., on social networks).

5. Termination

5.1 Termination Initiated by the Client: You have the option to unsubscribe and cancel your Contract at any time by simply clicking the "Unsubscribe" link located at https://uptrip.co/unsubscribe in the website menu at either the top or bottom of the page. It's important to note that your unsubscription will take place either at the end of the Trial Period or at the end of the current month, depending on when you request the unsubscription. If your account is deactivated, you will no longer have access to or be able to use the services of UMAMI DIGITAL SOLUTIONS LTD. With the exception of article 3.3, no refunds will be issued.

5.2 Termination Initiated by UMAMI DIGITAL SOLUTIONS LTD: We also retain the right to end your Contract with one month's notice. We will inform you of this through an email sent to the address you provided during your registration. In the case of a breach of these Conditions, particularly as outlined in article 4.3, we have the right to suspend your account for as long as necessary to carry out verifications, and if required, to terminate your Contract immediately. Whether it's a suspension or termination, you will be notified via an advance notice sent to the same email address.

5.3 Termination carried out as per this article does not entitle you to a refund, unless this termination is considered equivalent to exercising your right of withdrawal as outlined in articles 3.1 and 3.3.

6. Intellectual Property

6.1 UMAMI DIGITAL SOLUTIONS LTD holds all intellectual property rights related to https://uptrip.co and its content, including any associated know-how.

6.2 Upon the conclusion of the Contract, we grant you a non-exclusive, non-transferable right to access and use the services.

7. Liability and Guarantee

7.1 UMAMI DIGITAL SOLUTIONS LTD absolves itself of any liability that might arise from the execution of the Contract in accordance with applicable law.

7.2 Regardless of article 7.1, UMAMI DIGITAL SOLUTIONS LTD will make reasonable efforts to maintain the availability of https://uptrip.co 24/7, but we cannot be held accountable for any unavailability due to bugs, technical constraints, or maintenance activities, and no refunds will be provided in such cases.

7.3 https://uptrip.co may contain links to other sites not managed or controlled by UMAMI DIGITAL SOLUTIONS LTD, and as such, we cannot be held responsible for their functionality or content.

8. Miscellaneous

8.1 Force Majeure: Both parties agree that in cases where execution of the Contract becomes impossible due to a force majeure event, neither party can be held responsible for the non-performance, shortcomings, or delays in fulfilling their obligations. The Contract execution and associated obligations, including payment, will be suspended for the duration of the force majeure event. However, payments made for the ongoing month during which the force majeure event occurred will be retained. Each party maintains the right to exercise the termination option as outlined in article 5.

8.2 Null and Void: If any provision of these Conditions is declared null and void, it will not affect the validity of the remaining Conditions. The null clause will be replaced and interpreted in a manner that ensures its validity, as closely as possible to the spirit of the nullified clause.

8.3 Communication: All communication should be directed to UMAMI DIGITAL SOLUTIONS LTD at:
Email address: contact@uptrip.co
Mailing address: UMAMI DIGITAL SOLUTIONS LTD, Studio 28, Stewkley House, Wadsworth Road, Perivale, Greenford UB6 7JD, England
Registered number: 12521721

8.4 Applicable Law and Competent Court: The validity and enforcement of these Conditions and the Contract are subject to English law. Any dispute arising directly or indirectly from these Conditions and the Contract will be subject to the competent court in the location of the Client's domicile when UMAMI DIGITAL SOLUTIONS LTD is the plaintiff, or alternatively, to the Court of London when the Client is the plaintiff.